Returns & replacement
If something is not right
Living flowers cannot go back on a shelf, but we always stand behind their quality. Tell us — and we will put it right.
A bouquet should bring joy. If it does not match the order, or the flowers arrive less than their best, we will replace the bouquet or refund you.
We look at every case personally and try to settle it quickly and kindly.
How to tell us
Three steps
- 1
Take a photo of the bouquet
Photograph the whole bouquet, and a close-up of what concerns you.
- 2
Write to us on the day of delivery
Send the photo and the order number — that lets us judge how fresh the flowers were.
- 3
We offer a solution
We replace the bouquet or refund you — whichever suits you better.
We replace or refund when
- The bouquet does not match the order in content or size
- The flowers arrived wilted or damaged
- The bouquet was damaged in delivery through our fault
When a return is not possible
- The bouquet matches the order but simply was not to your taste
- The flowers faded through improper care after hand-over
- Small natural differences between the flowers and the photo
Write to us
Send a photo of the bouquet and the order number — we will reply with a solution.